- Expert Views
Editor’s Interview: You might just find you get what you need
13 March 2014 • Author(s): Monty Singh, Senior Vice President and Business Leader, Capital Markets & IT Services, Genpact
Monty Singh, Senior Vice President and Business Leader, Capital Markets and IT Services at Genpact, tells FX-MM’s editor Peter Garnham why the capital markets industry is ripe for dramatic change.
Monty Singh wants to give you what you need over and above delivering to your wants.
He explains his consultants at Genpact do not want just to solve clients’ wants, they want to solve for their needs.
The philosophy stems from the way the firm, which was spun out of GE Capital in 2005 evolved. Genpact did not grow up as a vendor: it grew up as part of a company, solving business problems every day. Effectively starting off in life as part of a client means the firm looks at problems in a more holistic way than its competitors, according to Singh.
“If the client wants something, the client tells us and we go and do it. But what have we done? We have just delivered to an instruction, which is good but we can do better,” he says.
“When I say I am trying to solve for a client’s need, the client might not even know the need. But I can go to the client and say in your industry, because of these trends, I think you should be doing this.”
Singh believes that for a long time, the financial industry has been solving problems for its wants, but that is now changing.
“People are trying to do something different and that’s exciting,” he says.